Returns

Under EU consumer law you have a statutory cooling-off period of 14 days from the day you receive your order, during which you may cancel without giving a reason. We extend this to a 30-day return window for all orders.

Items must be unworn, unwashed, free of marks, smells and damage, and returned with all original tags and packaging attached. Returns that do not meet these conditions may be refused or refunded partially.

Email 24hrscollective@gmail.com with your order number and the items you want to return. We reply within 2 working days with a return authorisation and the return address. Returns sent without authorisation cannot be processed.

Return shipping is paid by the customer unless the item is faulty or incorrect. We recommend a tracked service — until the parcel reaches us it remains your responsibility.

Once your return is received and checked, we refund to the original payment method within 14 days. Original standard shipping costs are refunded for full-order returns made within the 14-day withdrawal period; expedited shipping upgrades are not refunded.

Because drops are produced in limited runs, the fastest way to change a size or colour is to return the piece for a refund and place a new order while stock lasts.

If something arrives damaged, faulty or not as ordered, contact us within 14 days of delivery with your order number and photos. We cover return shipping and send a replacement or a full refund.

Gift cards and archive or final-sale items marked as non-returnable are excluded from returns, except where the item is faulty.

See also Shipping and Terms & Conditions.